Shipping Policy — Mvylissea

Last updated: January 2026

Thank you for shopping with Mvylissea (“we”, “us”, “our”). This Shipping Policy explains how we process and deliver orders placed on https://mvylissea.com/ (“Website”), including delivery timeframes, fees, tracking, and special cases. Transparency helps set the right expectations for your purchase experience.

1. Order Processing & Delivery Timeframes

Order Processing:
All orders are usually processed within 1–2 business days from the time your order is placed. During high volume periods (festive season, sales, or launches), processing times may be slightly longer.

Delivery Time:
Once your order is processed, it will be shipped via our trusted logistics partners. Delivery timelines may vary by your location:

• Metro Cities (e.g., Delhi, Mumbai, Bengaluru): 2–4 business days
• Other Cities & Towns: 4–8 business days
• Remote Areas: 7–10 business days (approx.)

Delivery times are estimates and can vary due to courier partner schedules, weather, or unforeseen circumstances.

2. Shipping Charges

• Free Standard Shipping on all prepaid orders above a certain value (as displayed at checkout).
• Standard Shipping Fee applies for orders below the free shipping threshold — this fee is calculated at checkout based on weight and location.
• Cash on Delivery (COD): An additional COD fee may apply for orders paid on delivery.

3. Delivery Coverage

We deliver across a wide network of locations within India. If your postcode is not serviceable at checkout, you will be informed, and alternative options will be explored. If an order placed to an unserviceable area still goes through, it may be cancelled with a full refund for prepaid orders.

4. Shipping Tracking & Updates

Once your order is shipped, you will receive a tracking number via email/SMS. Use this tracking ID to check your order’s current delivery status with the courier partner.

Please ensure your phone number and email address are correct while placing the order so that you receive these important updates.

5. Delivery Attempts & Undelivered Orders

Our courier partners typically make up to 3 delivery attempts at your address. If all attempts fail:

• The order may be returned to us or held at the nearest courier facility.
• We will contact you to coordinate either redelivery or pickup.

If the order is returned to us due to incorrect address or repeated non-delivery, additional delivery charges may apply for reshipping.

6. Damaged, Lost, or Incorrect Delivery

We strive for safe deliveries, but if you receive a damaged, defective, or incorrect product, please reach out to our support team within 48 hours of delivery with photos of the product and packaging.

Email us at: mvylissea08@gmail.com
Our team will guide you through the next steps and help resolve the issue as per our Return & Refund Policy.

(Our delivery partners cannot assist with damage or incorrect item issues — all such cases must be handled via our support.)

7. International Shipping

Currently, international delivery options may be limited or offered during special promotions. Please check our website or contact customer support for the most updated international shipping information.

8. Policy Updates

We may update this Shipping Policy occasionally to reflect operational changes or service improvements. We recommend checking this page regularly to stay informed about any updates.

If you have any questions about shipping or delivery, feel free to reach out — we’re here to help! 📦✨

Contact Us:
📧 mvylissea08@gmail.com
📞 +91 92363 94731

We’re here to make your Mvylissea experience simple, transparent, and stress-free. If you don’t find what you’re looking for below, feel free to reach out to us anytime.

Orders & Payments

1. How do I place an order on Mvylissea?

Simply browse through our products, add your favourites to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.

2. What payment methods do you accept?

We accept:

• Credit & Debit Cards

• UPI / Net Banking

• Wallets (as available)

• Cash on Delivery (COD) on select locations

Payment options visible at checkout may vary by location.

3. Can I modify or cancel my order after placing it?

Orders can only be modified or cancelled before they are shipped. Please contact our support team as soon as possible with your order details. Once shipped, changes may not be possible.

Shipping & Delivery

4. How long does delivery take?

Delivery timelines depend on your location:

• Metro cities: 2–4 business days

• Other cities/towns: 4–8 business days

• Remote areas: 7–10 business days

Delays may occur during sales, festive seasons, or due to courier constraints.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can use this link to monitor your delivery status in real time.

6. Do you deliver across India?

Yes, we deliver to most serviceable pin codes across India. If your area is not serviceable, you’ll be notified during checkout.

7. Are there any shipping charges?

Shipping charges (if applicable) are calculated and displayed clearly at checkout. We may also offer free shipping on select orders or promotions.

Products & Usage

8. Are Mvylissea products suitable for all skin types?

Our products are thoughtfully formulated to suit most skin types. However, skin is personal — we recommend reading product descriptions carefully and doing a patch test before first use.

9. Are your products cruelty-free?

Yes. Mvylissea is committed to ethical beauty practices and does not test on animals.

10. Can I use multiple Mvylissea products together?

Yes, our products are designed to work well together. For best results, follow the recommended usage instructions mentioned on each product page.

Returns, Refunds & Issues

11. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:

• The product

• Outer packaging

• Invoice (if available)

Our team will guide you through the resolution process.

12. Do you accept returns?

Returns are accepted only in cases of:

• Damaged products

• Manufacturing defects

• Incorrect items received

Please refer to our Return & Refund Policy for complete details.

13. When will I receive my refund?

Once approved, refunds are processed within 5–7 business days, depending on your payment method and bank processing time.

Account & Support

14. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders easily and checkout faster in the future.

15. How can I contact customer support?

You can reach us at:
📧 mvylissea08@gmail.com

Our team aims to respond within 24–48 business hours.

General

16. Will you launch new products in the future?

Absolutely! We’re always working on new formulations and thoughtful additions. Follow us on social media and subscribe to our updates so you don’t miss out.

If you still have questions, don’t hesitate to reach out — we’re always happy to help 🤍
Mvylissea Team