We’re here to make your Mvylissea experience simple, transparent, and stress-free. If you don’t find what you’re looking for below, feel free to reach out to us anytime.

Orders & Payments

1. How do I place an order on Mvylissea?

Simply browse through our products, add your favourites to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.

2. What payment methods do you accept?

We accept:

  • Credit & Debit Cards

  • UPI / Net Banking

  • Wallets (as available)

  • Cash on Delivery (COD) on select locations

Payment options visible at checkout may vary by location.

3. Can I modify or cancel my order after placing it?

Orders can only be modified or cancelled before they are shipped. Please contact our support team as soon as possible with your order details. Once shipped, changes may not be possible.

Shipping & Delivery

4. How long does delivery take?

Delivery timelines depend on your location:

  • Metro cities: 2–4 business days

  • Other cities/towns: 4–8 business days

  • Remote areas: 7–10 business days

Delays may occur during sales, festive seasons, or due to courier constraints.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can use this link to monitor your delivery status in real time.

6. Do you deliver across India?

Yes, we deliver to most serviceable pin codes across India. If your area is not serviceable, you’ll be notified during checkout.

7. Are there any shipping charges?

Shipping charges (if applicable) are calculated and displayed clearly at checkout. We may also offer free shipping on select orders or promotions.

Products & Usage

8. Are Mvylissea products suitable for all skin types?

Our products are thoughtfully formulated to suit most skin types. However, skin is personal — we recommend reading product descriptions carefully and doing a patch test before first use.

9. Are your products cruelty-free?

Yes. Mvylissea is committed to ethical beauty practices and does not test on animals.

10. Can I use multiple Mvylissea products together?

Yes, our products are designed to work well together. For best results, follow the recommended usage instructions mentioned on each product page.

Returns, Refunds & Issues

11. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:

  • The product

  • Outer packaging

  • Invoice (if available)

Our team will guide you through the resolution process.

12. Do you accept returns?

Returns are accepted only in cases of:

  • Damaged products

  • Manufacturing defects

  • Incorrect items received

Please refer to our Return & Refund Policy for complete details.

13. When will I receive my refund?

Once approved, refunds are processed within 5–7 business days, depending on your payment method and bank processing time.

Account & Support

14. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders easily and checkout faster in the future.

15. How can I contact customer support?

You can reach us at:
📧 mvylissea08@gmail.com

Our team aims to respond within 24–48 business hours.

General

16. Will you launch new products in the future?

Absolutely! We’re always working on new formulations and thoughtful additions. Follow us on social media and subscribe to our updates so you don’t miss out.

If you still have questions, don’t hesitate to reach out — we’re always happy to help 🤍
Mvylissea Team